Frequently Asked Questions
What sets BioTechs apart from other companies?
BioTechs is far different from any other crime scene cleaning company and in a very simple way. Not only do we employ professional police officers, firefighters, and EMTs among our staff, but we are compassionate and truly care about the families and businesses we help. When you call our company, you will feel our compassion for your situation and genuine concern for you over the phone. Some companies use answering services to take the initial calls. We don’t believe anyone should have to explain their crisis to an answering service and await a call back. With BioTechs, you will speak with someone who can help you immediately with any questions you have. This is why we do not use answering services. Your emergency becomes our emergency as soon as you place your call to us in your time of need.
How quickly can I expect you, and how long does a cleanup take?
Once you are faced with a crisis, every second counts when you are awaiting help. This is why BioTechs responds immediately and usually arrives within one hour or less. The time it takes to provide homicide, suicide, or other biohazard cleanup services varies tremendously from scene to scene. On average, a scene can take anywhere from 3-4 hours on up.
Will my Insurance cover cleanup?
Most often, home owner’s, renter’s, or automobile insurance will cover the cost of emergency biohazard cleanup. As part of our service, and in an effort to make the entire process as easy on you as possible, we invoice the insurance company directly. That way, you are not financially burdened with the cost of cleanup and you can stay focused on other pressing matters at hand.
My Insurance company recommended a different company, should I hire them?
The choice is ultimately yours. We are often recommended by numerous insurance companies because of our high quality standards, we use the same pricing software insurance companies use, and they have successfully worked with our company for over a decade. They know the quality of service we provide and know that our pricing is fair. Trusting a company at a time of loss and uncertainty is extremely difficult. We have hundreds of recommendations and testimonials from families we have helped in the past. You will not be disappointed when you hire BioTechs.
Can I have an employee clean up after blood and other bodily fluids?
As the employer, you are required to provide each employee with the proper personal protective equipment, chemicals, biohazard boxes, labels, etc. to disinfect the scene correctly. They must receive extensive training and get certified per OSHA requirements 29 CFR 1910.1030. If an employee does not receive training and does not receive the personal protective gear required, the employer can face fines from OSHA ranging from $7,000-$70,000. All technicians at BioTechs are trained, certified, have the appropriate chemicals and gear to help families with homicide cleanup, suicide cleanup, crime scene cleanup, and other biohazard cleanup scenes including Ebola. We also properly dispose of all biohazard waste by a licensed medical waste carrier per Code of Federal Regulations.
What kind of chemicals does BioTechs use in the cleanup process?
We stay abreast of the latest technology in both chemicals and equipment. Our proprietary chemicals are both EPA registered chemicals and eradicate any potentially infectious diseases. Although these chemicals will kill HIV, hepatitis, MRSA, tuberculosis, etc., they are gentle on your personal property and will not cause damage.